Cancellations
I require at least 48 hours notice by email or you can contact me directly on my mobile.
If you can’t make a session you will forfeit your deposit or payment.
If I receive enough notice then your payment will simply change to the next available date or roll over to the following week / month.
Full course payments are non-refundable while the course is taking place. If you need to stop classes for an important reason then we can hold any you have left for when you return.
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PLEASE ALWAYS EMAIL BAREGLAZED@OUTLOOK.COM OR CALL 07809726567 IF YOU CAN NOT MAKE A LESSON.
I DO NOT ANSWER SOCIAL MEDIA MESSAGES DURING CLASS TIMES!
Privacy & Safety
This privacy policy notice is served by Carly Byrne trading as Bare Glazed Studio (150 Cricklade Road, SN28AG) under the website; www.bareglazedstudio.com
The purpose of this policy is to explain to you how I handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing / using this website, and or refrain from submitting your personal data to me.
All information gathered via myself and the website will remain confidential. All information is kept private and will not be passed on to any third parties. Your information is used for communication purposes only.
Delivery & Returns
Delivery
All products are handmade to order and may take up to 4 weeks for delivery. We can arrange to send most items by Special Delivery if required for an extra fee.
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Postage & packing rates
UK Mainland: (Small parcel up to 2kg - signed for) Second Class- £4.50 or First Class - £7
Larger items or shipment out of UK please contact us on bareglazed@outlook.com
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Returns
Return your items to us within 14 days of delivery. Goods are to return in the same condition as when they were dispatched. Please send in original packaging and follow royal mail's guidelines of wrapping ceramics for postage. The buyer must return their items using recorded post, We will only refund delivery charges if the item is faulty. If an item you have received is damaged please let us know within 24hrs.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Sum Up (Studio Payments)